Refund & Returns Policy
Refund & Returns Policy
Refund & Returns Policy
Every BRADA fragrance is inspected, packed, and quality-checked by hand before it leaves our facility. Because our products are personal-care goods that come into direct contact with the skin, we do not accept returns and do not issue refunds once an order has been placed.
No Returns, No Refunds
All sales are final. We do not accept returns, exchanges, or issue refunds for the following reasons:
- Perfumes and Eau de Parfums are hygiene-sensitive personal-care products.
- Once opened or used, a fragrance cannot be resold or reused safely.
- Sealed products are also non-returnable to protect the integrity and safety of future customers.
Damaged, Defective, or Wrong Items
If your order arrives visibly damaged, defective, or incorrect, contact us within 48 hours of delivery at bradaofficialsupport@gmail.com with:
- Your order number,
- Clear photographs of the outer package, the bottle, and the damage or defect.
Our team will review your request and, at our sole discretion, may offer a one-time replacement of the affected product. We do not issue monetary refunds under any circumstances.
Cancellations
Orders can only be cancelled before they are dispatched from our warehouse. Once an order has been handed over to the courier, it cannot be cancelled, returned, or refunded. To request a cancellation, email bradaofficialsupport@gmail.com immediately after placing your order.
Failed or Undelivered Deliveries
If a courier is unable to deliver your order due to an incorrect address, an unreachable phone number, repeated non-availability, or refusal to accept, the package will be returned to us. In such cases, a re-shipping fee may apply and no refund will be issued for the original order.
Contact
For all order-related concerns, reach us at bradaofficialsupport@gmail.com. We reply within one working day.