Privacy Policy
Privacy Policy
Privacy Policy
BRADA respects your privacy and is committed to safeguarding the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have. By using bradaofficial.com, you agree to the practices described below.
Information We Collect
We collect the information necessary to process your orders and improve your experience:
- Contact information — name, email, phone number, and shipping address, provided at checkout.
- Payment information — handled directly by our payment gateway (Razorpay / Shopify Payments / other). We do not store your card numbers, UPI IDs, or bank details on our servers.
- Order information — products purchased, order value, delivery address, and order history.
- Website usage data — cookies, device type, browser type, IP address, pages visited, and time spent, collected automatically via Shopify analytics and standard web tracking.
- Communications — messages you send us via email, WhatsApp, or contact form.
How We Use Your Information
We use the information we collect to:
- Process, fulfil, and deliver your orders,
- Send you order confirmations, shipping updates, and delivery tracking,
- Respond to your queries and provide customer support,
- Send marketing communications, promotional offers, and new-product announcements, if you have opted in,
- Detect and prevent fraud, unauthorised access, and abuse,
- Improve our website, products, and services based on usage patterns,
- Comply with legal, tax, and regulatory obligations.
Sharing of Information
We do not sell your personal information. We share it only with trusted third parties who help us operate the business:
- Courier partners — to deliver your order (name, address, phone).
- Payment gateways — to securely process your payment.
- Marketing and analytics services — Meta (Facebook, Instagram), Google Analytics, and similar platforms, for advertising and site performance.
- Legal authorities — when required by law, court order, or to protect our rights.
Cookies
bradaofficial.com uses cookies and similar technologies to remember your cart, keep you signed in, understand how visitors use the site, and show relevant ads. You can disable cookies in your browser settings, but some parts of the site may not function correctly if you do.
Data Retention
We retain your personal information for as long as your account is active, as needed to provide you services, and as required by Indian law for tax and business records.
Data Security
All transactions on bradaofficial.com are secured with SSL encryption. We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Choices
- Marketing opt-out: unsubscribe from marketing emails using the link at the bottom of any email, or write to us.
- Access, correction, deletion: email us to request access to, correction of, or deletion of your personal information, subject to legal retention obligations.
Children
BRADA products are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact
For any privacy-related question or request, write to bradaofficialsupport@gmail.com.